Why Hotel Minibars Should Be Equipped with Emergency Medicines and Personal Items

If you’re the owner or manager of a hotel then you see plenty of weary travellers. These travellers might be on holiday, on a work trip, or may be in town for any number of personal reasons. And while they may have packed their personal items, there’s no guarantee that those items made it off the plane – think of all the times people have come in with no luggage due to airline mishaps. And what about those people who are traveling due to emergencies and didn’t really have time to pack? This is your chance to cater to those people and offer emergency medicines and personal items in the minibar.

Convenience is a major factor while traveling. Travellers may want to see the world but they also want to see something familiar. If you stock the minibar with the things they use every day they are more apt to open it up, grab what they need and therefore increase your profitability. They don’t necessarily want to leave the hotel and walk around in an unfamiliar area to find what they’re looking for – if that is even possible, especially depending on what time they check in. Do you think someone who checks in at 11 p.m. is going to want to leave again and buy personal items? Probably not, and they shouldn’t have to if you are prepared.

How many times have you had guests come to you and state that they forgot this or that? It happens often. And instead of directing them elsewhere to pick up what they need, why not anticipate their needs instead? Doing so can help create a more personal relationship and favorable image with your guests. People like feeling taken care of – and having a stocked minibar gives them that feeling.

The hotel minibar needs to keep up with the changing times. More people are becoming health conscious and the items that were offered in the minibar 5 or 10 years ago may not suit the needs to travellers and guests today. Offering emergency medicines and personal items is a smart business decision – and will have your guests coming back for more.

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