Tips and Ideas in Organising your Hotel Minibar for Best Guest Experience
July 13, 2016
An outstanding hotel always prides itself as experts in professional in-room marketing and system supplies. In fact, these qualifications are essential for customer satisfaction. But to qualify as an outstanding hotel with amazing customer care, there needs to be certain criteria.
For the ultimate hotel guest experience, a minibar is a must. In addition, the minibar needs to be artfully stocked and well-organized. Here are a few tips and ideas on a hotel minibar for best guest experience.
Fair Prices
One of the most important tips in creating an organized minibar is to have fair prices. When prices are overpriced, guests most likely will not order anything. And when the prices are very reasonable, especially items that are normally overpriced elsewhere, guest will eagerly give excellent reviews and referrals.
Keep it Simple
Oftentimes minibars have an overwhelming amount of products. For customers, it is easy to get overwhelmed with the various available selections. Sometimes, keeping the selections simple and care-free will leave a lasting impression on your guests. As long as your guests have the essentials, they will be very content. For instance, essentials include bottled water, snacks, chocolate, travel product, toothpaste and maybe an iron. After all, many customers stay at a hotel to relax and get away from the hubbub of daily chaos. In the future, guests will be reminded of how stress-free and relaxing their stay was.
Decadent is Nice
If your hotel is more “on the Ritz”, a decadent minibar is essential. The minibar offers everything beyond your guest’s imagination. For instance, guests will adore Belgium chocolate or truffles, paired snacks, high-end spring water and other top quality products. you can even give the option for gusts to customize their minibar to fit their tastes and needs.
Keep it Stocked
Always keep the minibar stocked. There should never be missing products and empty shelves. By keeping a tally of your monthly sales, you can stay in touch with what products your guests like the most. That way you have the items always in stock and readily available.
Well Organized
The ideal hotel minibar for best guest experience is well organized, clean and clutter-free. In truth, a minibar should always be structured and well kept. And in order to run a minibar effectively and efficiently, preparation and organization are extremely helpful. In truth, when a minibar is well organized, the whole process runs smoother and carefree. As well, you are more apt to waste money on purchasing unnecessary items. Here are a few more helpful tips:
• Know how much and when to order your most popular items
• Know what your guests like and keep the products well stocked
• Have a comment sheet for your gusts so you can have better feedback
• Make sure the item arrangement is well articulated. First impressions are vital
• Keep a regular cleaning and stocking schedule so the minibars stay organized and sanitary
• Make sure to have a suggestion box so guests can leave ideas on what they would like to see in the future
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